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Example ticket in Bloom (illustration with demo data)Illustration. Example data.
BloomTry it
  1. Acme
  2. Tickets
  3. ACME-3
Search tickets…⌘K
ACME-3Waiting for approvalDefect

Order confirmation email shows wrong VAT

Austrian customers get 20% VAT on the email, but checkout charged 10% on books.

PriorityHighDue dateOct 30 · in 3 daysAssigneeLuka Novak
Approval requestedFix estimate · 4 h
Add a note for the team…
RejectSend backApprove
Conversation2
Luka NovakMon 14:10Found it: the email template uses the standard rate instead of the reduced one. A fix is about 4 hours.
Emma FischerToday 09:20Thanks. Does this affect invoices we already sent?email-vat-at.png
Write a reply…
Details
Client
Acme
Team
Web Platform
Ticket type
Defect
Created
Oct 26, 09:12
Status history
  1. SubmittedMon 09:12
  2. AnalysisMon 10:05
  3. Waiting for approvalMon 14:12
Demo data

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Weekly and monthly summaries show what got done, what is still open and where tickets wait. Updated live, no spreadsheet needed.

Example reports summary in Bloom (illustration with demo data)Illustration. Example data.
SummaryOct 19 – Oct 25, 2026
Done
14
Not done
6
Overdue
1
Average wait
1.4 d
Done and not doneDoneNot done
Where tickets waitAverage time in status
Analysis
0.5 d
Waiting for approval
1.2 d
In progress
1.6 d
Waiting for client
1.9 d
Client testing
0.8 d
With your teamWaiting on the client
  • Status and typeOpen, resolved and total, for defects, change requests and internal tasks.
  • Severity and priorityOpen and resolved counts from S1 to S4, and from low to urgent.
  • Deadline calendarOverdue, due within 7 days and no due date, on one calendar.
  • Waiting timesHow long tickets sit in each status, with your team or with the client.

Your workflow, your rules.

Every company sets its own steps, who moves a ticket forward and what happens when something fails. Your admin builds it once, per ticket type.

Example: part of a Defect workflow at a software company
  • Your stepsAdd, rename or remove statuses for each ticket type.
  • Your rolesDecide who can move each step forward: the team, the client or anyone.
  • Your loopsSend work back when testing fails or the client asks for a redo.

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Everything to solve it, in one place

Split a ticket into sub-tickets for different people, and add notes that explain the work right where it's needed.

Linking an existing ticket and an existing note to ACME-2 (illustration with demo data)Illustration. Example data.

Code and tickets, always in step.

Name the branch after the ticket and Bloom does the rest: it links the pull request, moves the status and imports GitHub issues.

Merging a pull request moves its ticket (illustration with demo data)Illustration. Example data.
ACME-2Invoice PDF shows the wrong VAT rateTicket status: In review
acme/billing-apiAuthorized repository
  1. Branch pushed
    acme-2-fix-vat-cacheLinked by ticket ID
    9 min ago
  2. Pull request opened
    #142 Fix VAT table cacheChecks passingMP
    4 min ago
Try it: merge the pull request
Only repos you authorizeLive updates
Five more things built into Bloom, each shown as an illustration with one line of text.
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  1. 01Create your company
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* Set up means your organization, your people, your ticket types and workflows, and a first ticket, done by your team with the guided setup.

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Pilot program

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We’re opening a limited number of spots for IT service providers to use Bloom free before launch. In return, you tell us what works and what doesn’t. Your feedback shapes the product.

  • Your whole company
  • Core features
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  • Direct line to the founder
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$49per person / year

or $5 per person / month

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You run Bloom on your own servers. We offer management.

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  • Your own domain and single sign-on
  • Upgrade help and security fixes from us
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Questions

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Setup covers your organization, your people, your ticket types and workflows, and a first ticket. Your team does it with the guided setup, and we join the first session if you want us there.

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